Support
How can we help?
Answers to common questions are below. Can't find yours? Write to us, we read every message.
Email us
From the app
Profile, Settings, Contact the Bogo team
Getting started
Which devices does Bogo work on?
Bogo is an iPhone app. Android is on the way.
Do I need an account?
Bogo works as a guest on your phone. During setup you can create an account with email, Apple or Google, which keeps your words safe if you reinstall or move to a new phone.
I didn't get my sign-in code
Codes come from hello@mail.bogolang.com and usually arrive within a minute. Check your spam or promotions folder, make sure the email address is spelled right, then ask for a new code.
Subscription and billing
How does the free trial work?
The yearly plan starts with 7 days free if Apple says you're eligible. Bogo reminds you two days before it ends. If you don't cancel at least 24 hours before the end, the yearly plan starts.
How do I cancel?
On your iPhone open Settings, tap your name, then Subscriptions, then Bogo, then Cancel Subscription. You keep access until the end of the period you paid for. Deleting the app doesn't cancel it.
Can I get a refund?
Apple handles all payments, so refunds go through Apple at reportaproblem.apple.com.
I have a new phone and Bogo asks me to pay again
Sign in to the App Store with the same Apple ID you subscribed with, then tap Restore on Bogo's subscription screen. Sign in to your Bogo account to bring your words back too.
Your words and account
How do I move my words to a new phone?
On the new phone, tap I already have an account on the welcome screen and use the same email, Apple or Google account. Your words, practice and streak come back automatically. Words saved only as a guest stay on the old phone, so export them first if you never created an account.
Can I export my words?
Yes: Profile, Settings, Export vocabulary. You get a spreadsheet. To use it in Anki, choose File, then Import.
How do I delete my account?
Profile, Settings, Delete account. Everything tied to your account is deleted from our servers straight away and can't be undone. This doesn't cancel your Apple subscription, so cancel that first. More in our Privacy Policy.
Clips and subtitles
A clip won't play
The creator may have removed or restricted the video on YouTube. Bogo checks every night and hides clips that are gone. Check your connection, and if it keeps happening, report the clip.
A subtitle or translation is wrong
Thanks for spotting it. In the clip, open the menu and choose Report a subtitle problem. We fix reported clips, and a clip that several people report is hidden until it's fixed.
I made one of the videos in Bogo
If you'd like it removed, email support@bogolang.com with the video link and we'll take it down quickly.